Q1. What type of image files do you accept?
We accept JPG, TIF, PNG and GIF files. For the best print results we recommend TIF or high-quality JPG files. <top>
Q2. What size of image files do you recommend?
For small canvas sizes we recommend 2 megabytes (mb) image files. For medium canvas sizes at least 5 megabytes (mb). For large canvas order at least 8 megabytes (mb). <top>
0.75" Thin Gallery Wrap: The canvas is wrapped around a 0.75" sold wood stretcher frame. Typically customers choose this thinner piece as a lower cost alternative or if they are planning to custom frame the canvas themselves. This piece comes ready to hang.
1.5" Thick Gallery Wrap: The canvas is wrapped around a 1.5" thick sold wood stretcher frame. The image wraps onto to the sides for a very classy gallery look. This piece is our most popular and is ready to hang.
0.75" Thin Wrap with Black Float Frame: The canvas is gallery-wrapped onto a thick (1.5") frame and then frame with a space between the canvas and the frame. This gives canvas a beautiful 3 dimensional look. <top>
Q4. Where is my canvas manufactured?
Each canvas is produced locally in Southern Ontario! Each beautiful canvas and frame are completely handmade. <top>
Q5. Do you deliver?
Yes, we ship all through Canada for a flat rate starting at $25.00 CAD. We currently offer FREE delivery within Kitchener-Waterloo, Ontario. <top>
Q6. How long does it take for me to get my canvas or oil painting?
Our orders typically take anywhere from 1-2 weeks for canvas prints and 1-3 months for oil paintings.Tell us about your deadline and we will work our best to meet it! <top>
Q7. How do I hang my canvas?
Your canvas comes ready to hang! All you need to do is find a the perfect place! <top>
Q8. Can I hang my canvas in a sunny part of my home or will my canvas fade?
Canvas Memories is all about quality! Each canvas is UV resistant. Hang your canvas in a sunny area and we ensure that it will not fade or change colour. <top>
Q9. How do I clean my canvas?
We do not advise cleaning your canvas with anything wet. Dry dusting is the best method of cleaning. <top>
Q10. Can I order prints that are not wedding related?
Absolutely! Our website is currently targeting wedding couples. However we receive multiple orders for all types of pictures. We have new parents ordering canvas prints of their babies. We also have families sending in their vacation and pet photos to be turned into canvas. The possibilities are endless! <top>
Q11. What is the return policy?
Given that all of our canvas orders are custom made, we do not have a return policy. However, we must say that we have never had an customer that was not absolutely thrilled with our product. Because we utilize the latest technology to print on canvas, the finished product is always the highest quality compared to our competitors. The response we usually get from our customers is "WOW - I would like to order another canvas for..." However, we do want our customers 100% satisfied, so we guarantee that our staff will provide you with outstanding customer service so that you as a customer can make the most educated purchase and be happy with your product. For oil paintings we send an email preview of the artwork before it is shipped. If there is any issue we will fix it before shipping. <top>
Q12. Do you offer phone support?
At this time we don't offer phone support. Please email us directly and we guarantee to respond back to you within the same business day. This also keeps our costs down which we pass down to our customer! <top>
Q13. What is your cropping policy?
You can view our cropping policy here: Cropping
Find out why Canvas Memories is the perfect choice to create your canvas.
To find out answers to other questions feel free to contact us. We'll respond back within 1 business day.
Fast and Reliable
If there's a wedding photo, family portrait or vacation photo you want transfered onto a canvas print or to recreate it in an oil painting we're here to help you. We work hard to give you the best quality product as quickly as possible.